NXG offers a carrier-grade real-time, 24x7x365 monitoring to quickly detect network issues, prevent service interruption, limit system downtime, and provide piece-of-mind. Features of NXG monitoring service includes:
Support For Hardware:
– Mobile Access
– Commscope
– Solid
– LGC
– ADC
Network Monitoring and Ticketing
- Automatic ticket Generation
- Automatic ticket Escalation mechanisms
- Built in Technician notifications
- Graphical workflow
- Customized rules Engine
Reporting
- Customized interactive maps
- Live statistical reporting
- Daily/Weekly and Monthly reports
- Graphical Tracking
Customer Notification
- Initial alarm notification
- Remote diagnostics status
- Technician dispatch & arrival status
- Problem isolation & resolution